FAQ

Frequently Asked Questions

What is your cancellation policy?


Zotësi does not accept cancellations.




May I request a refund?


Due to the exclusivity of our items, we do not take returns for refunds. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.




What is your return policy?


We do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items. Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstance unless paid for by the sender.




Can I return or exchange a sale item?


We do not accept returns for sale items. ALL SALES ARE FINAL.




What is your exchange policy?


We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items. We will only consider exchanges for size, damages or defects, or if the wrong product(s) were shipped to you by mistake. If you would like to exchange an item for size, please contact customer service for authorization. To be considered, exchanges must be requested within 48 hours of receipt and items must be in new condition (un-worn with all tags and labels attached). If you would like to exchange an item due to defect or damage at the time of delivery to you, please contact customer service for authorization. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time. If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time. All requests for an exchange must be made within 48hrs after the package is received. The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged. If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out. All exchange shipments are the responsibility of the customer. Exchange requests made after 48 hours of receipt of the item will not be accepted. ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.




What if I never received my item?


We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.




How do I contact Customer Service?


Please email us at contactzotesi@gmail.com. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.




What payment options are available?


We accept PayPal and all major credit cards.




Do you ship internationally?


Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.




Do you ship to Post Office Boxes?


Yes, we ship packages to PO Boxes.




How do I care for my Zotësi garments?


To keep your Zotësi Activewear looking great wash after wash, please follow these instructions: Turn garment inside out. Machine wash cold. Use gentle cycle. Do not iron printed or embroidered areas. Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life. If you use a dryer, tumble dry on low heat setting.




Women's Size Guide





Unisex Apparel Size Guide





Unisex Briefs Size Guide






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